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OZLO Sleep App is not respondingUpdated 3 months ago

If your OZLO Sleep App is not responding, please try the following steps. We recommend you go through these options in order. Often the first item will resolve the issue, if it doesn't, continue to the next one, etc.


1. Force Stop the OZLO Sleep App

For Android: Go to Settings > Apps > [App Name] > Force Stop, then reopen the app.

For iPhone: Swipe up from the bottom (or double-tap the Home button) to see recent apps, find the unresponsive app, and swipe it away to close it. Then reopen the app.

2. Restart Your Device

A simple restart can refresh the system and resolve app-related issues. Turn off your device, wait for a few seconds, and turn it back on. 

3. Update the App

Check if an update is available for the OZLO Sleep App. Sometimes, bugs or glitches are fixed in newer versions of the app. Visit the Google Play Store or Apple App Store to check if an update is needed. 

4. Uninstall and Reinstall the App

If the OZLO Sleep App is still unresponsive, try uninstalling and reinstalling it. Note that you may need to log back in afterward. 


If these steps didn't help, please reach out to us at [email protected], and we'll be happy to troubleshoot with you!

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