Audio/Sound
No Audio
If you're not hearing any sound from your Sleepbuds, please try the following steps. We recommend you go through these options in order. Often the first item will resolve the issue, if it doesnt, continue to the next one, etc. 1. In the Ozlo Sleep...
Poor sound quality
If the sound quality is poor or if you're hearing buzzing sounds/static from your Sleepbuds, please try the following steps. We recommend you go through these options in order. Often the first item will resolve the issue, if it doesnt, continue to...
Low or no audio on one Sleepbuds®
If you're hearing low or no audio only on one side of your Sleepbuds, please try the following steps. We recommend you go through these options in order. Often the first item will resolve the issue, if it doesnt, continue to the next one, etc. 1....
Connectivity issues/dropouts/disconnects
We are currently working to improve audio cutouts. In the meantime, if you are experiencing them while listening to your masking sound, try using power saving mode. Power saving mode switches to bluetooth off mode after you are done streaming and...
Unable to control audio masking sounds
While you can control streaming volume with your phone volume controls, Ozlos noise-masking sounds can only be controlled through the Ozlo App. Source: https://docs.google.com/document/d/1kZ766o0Np8SlJuXvjlGLDm4FGHqZIyCniA8AIBw7vCs/edit
Audio stops unexpectedly and playback won't resume automatically
If the audio stops unexpectedly and won't resume playback automatically, please try the following steps. We recommend you go through these options in order. Often the first item will resolve the issue, if it doesn't, continue to the next one, etc. 1.
Audio is playing from the wrong source
If the audio you're hearing is playing from the wrong source, please try the following steps. We recommend you go through these options in order. Often the first item will resolve the issue, if it doesn't, continue to the next one, etc. 1. Check the